Building valuable customer relationships is a marathon

We help you run it

We're Tortoise & Hare. A Customer Experience (CX) agency collaborating with leading Australian brands that have a shared desire to put their customers first.

Powerhouse in CX transformation

We embed CX fundamentals to ensure steady, enduring success at every step of your journey. Combining strategic precision with pragmatic execution to deliver impact fast. This is a considered approach to your end-to-end Customer Experience, crafted to help you win the race.

Backed by agency and client-side expertise across B2B and B2C businesses, our senior team cuts through complexity to create real, measurable change.

Work

Crafting seamless customer experiences

More case studies

Cashrewards persona insights

Cashrewards

Developing customer personas through qualitative and quantitative research

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MYER onboarding email suite

MYER one

Strategic thinking and creative development of a customer onboarding journey

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Cashrewards SEO content examples

Cashrewards

Growing Cashrewards’ member base with SEO

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NRL research insights

NRL

Building a generation of loyal rugby league fans with NRL

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W23

Developing the W23 brand for Woolworths Group

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Bupa digital campaigns

Bupa

Bupa's customer retention agency

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Everyday Rewards customer lifecycle strategy

Everyday Rewards

Driving value across the customer lifecycle with Everyday Rewards

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nib customer experience audit findings

nib

Unlocking customer experience opportunities for nib

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More case studies

A trusted partner to Australia’s leading customer-obsessed brands

SERVICES

Practical solutions to drive
end-to-end CX transformation

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Strategy

Building customer-led engagement and loyalty strategies to increase lifetime value.

STRATEGY SERVICES

Brand & Creative

Crafting compelling brands and engaging communications.

CREATIVE SERVICES

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Digital

Creating seamless digital experiences to connect customers and brands.

DIGITAL SERVICES

ABOUT US

We get business because we've been in business

Bre tighter crop

Oli tighter crop

Ange tighter crop

Nick tighter crop

Ro tighter crop

Kate

ABOUT US

We get business because we've been in business

Bre Tortoise & Hare CX Agency Team

Oliver Tortoise & Hare CX Agency Team

Ange Tortoise & Hare CX Agency Team

Nick Tortoise & Hare CX Agency Team

Rowan Tortoise & Hare CX Agency Team

Kate Tortoise & Hare CX Agency Team

We've worked client-side

Nothing can substitute the experience of having spent time in the shoes of a client. We get it.

We're senior specialists

Brands come to us because they need a specialist skill-set and a team that can engage all levels of stakeholders in their business.

We're with you the whole way

Cracking a strategy or concept is often just the tip of the iceberg. We work with you to embed it in your business and deliver it to market.

Find out more

Latest On Track Insights

What is Customer Experience (CX) & why is it important in 2025 listing image

T&H Insights & Predictions

What is Customer Experience (CX) & why is it important in 2025

Discover the role of Customer Experience (CX) in 2025, its strategic importance, technological integration, and the emerging trends shaping business success.

Making the most of customer moments that matter listing image

Analysis & Opinion

Making the most of customer moments that matter

Understanding the hundreds of moments where your brand interacts with your customers is key to developing an approach for a consistent customer experience.

Unlocking your test-and-learn potential starts with your culture listing image

Analysis & Opinion

Unlocking your test-and-learn potential starts with your culture

Developing a test-and-learn approach is critical to understand and validate the unique relationship between you and your customer.

MORE INSIGHTS

Start creating lasting customer relationships today