Building valuable customer relationships is a marathon

We help you run it

We're Tortoise & Hare. A Customer Experience (CX) agency collaborating with leading Australian brands that have a shared desire to put their customers first.

Powerhouse in CX transformation

We embed CX fundamentals to ensure steady, enduring success at every step of your journey. Combining strategic precision with pragmatic execution to deliver impact fast. This is a considered approach to your end-to-end Customer Experience, crafted to help you win the race.

Backed by agency and client-side expertise across B2B and B2C businesses, our senior team cuts through complexity to create real, measurable change.

Tortoise & Hare is a trusted partner to Australia’s leading customer-obsessed brands

CX transformation success stories

CX audit & customer engagement strategy listing image

CX audit & customer engagement strategy

Qudos conducted a comprehensive CX Audit of the current state before developing a Customer Engagement Strategy and roadmap of initiatives and works to provide a clear and well-defined plan of action to strengthen Qudos' position in the market and contribute to its core value - 'Customer First'.

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Endeavour Group Loyalty App UX Design listing image

Endeavour Group Loyalty App UX Design

T&H collaborated with Endeavour Group to develop a seamless & user-centric onboarding experience to reduce gambling harm & maximise customer satisfaction & engagement in ALH's loyalty app experience

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nib Test and Learn Framework listing image

nib Test and Learn Framework

T&H partnered with nib to develop a test and learn framework to help structure and drive improvements in nib's engagement communications.

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MORE CASE STUDIES

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Experience

Define the right experience strategy—insight-led and aligned to your ambition.

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Activation

Activate the strategy with targeted, high-impact initiatives that drive customer engagement.

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Enablement

Enablement

Put the right teams, tools and structures in place for reliable delivery and scaling.

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ABOUT US

We get business because we've been in business

Bre tighter crop

Oli tighter crop

Ange tighter crop

Nick tighter crop

Ro tighter crop

Kate

ABOUT US

We get business because we've been in business

Bre Tortoise & Hare CX Agency Team

Oliver Tortoise & Hare CX Agency Team

Ange Tortoise & Hare CX Agency Team

Nick Tortoise & Hare CX Agency Team

Rowan Tortoise & Hare CX Agency Team

Kate Tortoise & Hare CX Agency Team

We've worked client-side

Nothing can substitute the experience of having spent time in the shoes of a client. We get it.

We're senior specialists

Brands come to us because they need a specialist skill-set and a team that can engage all levels of stakeholders in their business.

We're with you the whole way

Cracking a strategy or concept is often just the tip of the iceberg. We work with you to embed it in your business and deliver it to market.

Find out more

What is Customer Experience (CX) & why is it important in 2025 listing image

T&H Insights & Predictions

What is Customer Experience (CX) & why is it important in 2025

Making the most of customer moments that matter listing image

Analysis & Opinion

Making the most of customer moments that matter

Unlocking your test-and-learn potential starts with your culture listing image

Analysis & Opinion

Unlocking your test-and-learn potential starts with your culture

Start creating lasting customer relationships today

Tortoise & Hare CX

Taking an end-to-end approach to CX transformation. Defining the experience, activating tactical initiatives, and embedding the foundations for scale.

Mind & Machine

Helping organisations introduce AI into customer experiences without losing their humanity. Bridging strategy, systems and intelligent automation to create practical, people-centred AI capability.

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Signal & Depth

Founder-led qualitative practice built for the high-stakes conversations leaders cannot afford to get wrong. Uncovering the human signals shaping relationships, strategic direction and organisational performance.

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