Our strategic services
Audits & research
Building a foundation of insights and data to drive business planning and strategic development.
- Customer Experience (CX) Audit
- Comms & strategy audit
- Customer journey mapping
- Qualitative & quantitative research
- Industry analysis
- Brand & NPS tracking
Strategic development
Customer-centric strategies focused on driving sustainable business growth.
- Strategic consulting
- Value proposition development
- Lifecycle strategy
- Omnichannel strategy
- Audience segmentation strategy
- Customer personas
- Brand strategy & positioning
- Digital strategy
- Campaign strategy & planning
- Content strategy
- Voice of customer
- Employee value proposition (EVP)
- Partner value proposition (PVP)
Loyalty
Loyalty programs, tactics and strategies to engage valuable customers for life.
- Strategic consulting
- Industry analysis
- Proposition design
- Qualitative & quantitative research
- Brand development & design
- Launch marketing & engagement plan
- Project management
- Request for tender (RFT) support
- Business analysis
- Technology consultation & solution design
- Business process design
- Change management
- Team training & enablement
- Implementation support
- Platform considerations
Frameworks & roadmaps
Bringing strategic thinking to life with robust plans that are market-ready for operationalisation.
- Test & learn framework
- Next best action framework
- Customer experience framework
- Horizon planning
- Product roadmap
nib
Unlocking customer experience opportunities for nib
Everyday Rewards
Building Everyday Rewards’ omnichannel experience.
NRL
Building a generation of loyal rugby league fans with NRL
Cashrewards
Developing customer personas through qualitative and quantitative research
Everyday Rewards
Driving value across the customer lifecycle with Everyday Rewards
A trusted partner to Australia’s leading customer-obsessed brands
T&H Insights & Predictions
What is Customer Experience (CX) & why is it important in 2024
Discover the role of Customer Experience (CX) in 2024, its strategic importance, technological integration, and the emerging trends shaping business success.
Analysis & Opinion
Making the most of customer moments that matter
Understanding the hundreds of moments where your brand interacts with your customers is key to developing an approach for a consistent customer experience.
Analysis & Opinion
Unlocking your test-and-learn potential starts with your culture
Developing a test-and-learn approach is critical to understand and validate the unique relationship between you and your customer.
