Customer experience audits & research services
In-depth discovery-based work to map the 'current state', get into the customer mindset and prioritise strategic opportunities.
Audits & Research
- Customer Experience (CX) Audit
- Comms & strategy audit
- Customer journey mapping
- Qualitative & quantitative research
- Industry analysis
- Brand & NPS tracking
nib
Unlocking customer experience opportunities for nib
Everyday Rewards
Building Everyday Rewards’ omnichannel experience.
NRL
Building a generation of loyal rugby league fans with NRL
Cashrewards
Developing customer personas through qualitative and quantitative research
Everyday Rewards
Driving value across the customer lifecycle with Everyday Rewards
A trusted partner to Australia’s leading customer-obsessed brands
T&H Insights & Predictions
What is User Experience (UX) Design?
Explore how UX design extends far beyond aesthetics to encapsulate an entire human-centered design philosophy which optimises the user experience.
T&H Insights & Predictions
What makes a customer loyalty program effective?
When done right, customer loyalty programs play a critical role in nurturing customer loyalty and growing customer lifetime value for the business.
T&H Insights & Predictions
What is Customer Experience (CX) & why is it important in 2024
Discover the role of Customer Experience (CX) in 2024, its strategic importance, technological integration, and the emerging trends shaping business success.
