User Interface (UI) Case Studies
Ryobi (Australia) (Techtronic Industries Australia Pty Limited)
UX design of analogue to digital product registration
As part of improving the end-to-end customer experience, Ryobi engaged Tortoise & Hare to look closely at the My Ryobi website and broader CX to consider improvements to mitigate friction and drive engagement across sign-up, registration and ongoing product management.
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Virgin Australia
UX/UI audit & design of Virgin Australia booking experience
Virgin Australia partnered with Tortoise & Hare to provide UX/UI design recommendations for a frictionless and optimised discovery and booking experience within the Virgin Australia Business Flyer portal.
W23 (Woolworths Venture Group)
UX/UI design and website development for Woolworths Group
A full end-to-end website build for W23 (Woolworths Venture Group), including UX research and design, UI design, and website development.
Bupa
Bupa's customer retention agency
T&H was Bupa's engagement customer agency for over three years. T&H supported across strategy and planning to execute over 80 omnichannel marketing campaigns.
Cashrewards
Growing Cashrewards’ member base with SEO
Implementing our SEO and content methodology to provide end-to-end SEO support. From an initial audit and strategic development to ongoing content execution and support.
MYER one
Strategic thinking and creative development of a customer onboarding journey
Develop a targeted, personalised onboarding experience to; educate new customers on the value of the MYER one program and increase customer activation and average spend.
Volleyball NSW
Volleyball NSW rebrand, marketing and comms overhaul
To aid in the COVID-19 recovery and position the organisation to capitalise on the Tokyo Olympics, Volleyball NSW overhauled its brand and marketing and communications strategy to enhance the stakeholder experience and drive growth in members and revenue.
A trusted partner to Australia’s leading customer-obsessed brands
Analysis & Opinion
Unlocking your test-and-learn potential starts with your culture
Developing a test-and-learn approach is critical to understand and validate the unique relationship between you and your customer.
T&H Insights & Predictions
Digital marketing trends for 2023 (that are not ChatGPT)
Find out why this CX agency’s 2023 top digital marketing trends list doesn’t include ChatGPT.
Analysis & Opinion
Lead nurturing isn't as sexy as lead generation but just as important
Lead generation isn't always the answer to business growth. Lead nurturing is a long play that ensures sales leads success.
